RETURN & EXCHANGE POLICY

At UPTOWN Barbers, we stand behind the quality of every product we sell.

If you're not completely satisfied, you may return or exchange eligible items under the policy below.
 

Returns & Exchanges
– Items must be returned within 14 days of purchase
– Products must be unopened, unused, and in original packaging
– A valid proof of purchase is required (receipt or confirmation email)
 

Items Not Eligible for Return
– Used grooming products, razors, or skincare (for hygiene reasons)
– Gift cards or promotional vouchers
– Sale or clearance items (unless faulty)
 

How to Return
Please bring your item to any UPTOWN Barbers location during business hours:
– The Rocks – 31 George Street, The Rocks NSW
– Dymocks – 428 George Street, Sydney NSW
– St James Arcade – 111 Elizabeth Street, Sydney NSW
 

Faulty or Damaged Items
If you receive a faulty or damaged product, bring it back within 14 days and we’ll make it right.
 

Need Help?
Call us on 1800 878 696 or reach out via our contact page​.